"NC4K Review"

  | Posted 2025-06-21

Pros: We’re incredibly grateful to the NewOrg team for their hands-on support throughout our onboarding process. From day one, they took the time to truly understand our nonprofit’s mission and unique needs. Their team walked us through every step, ensuring we felt confident and supported as we built out a case management system tailored specifically for our organization

Overall: Our overall experience with NewOrg has been excellent. From the beginning, their team has gone above and beyond to understand our nonprofit's mission and tailor the platform to fit our specific needs. The 1:1 training and onboarding support were incredibly helpful, making the transition smooth and ensuring we felt confident using the system

"NewOrg"

  | Posted 2025-05-27

Pros: Custom Reporting Customization of Features Ongoing support/ customer service Budget management and reporting

Overall: The NewOrg team has been incredibly supportive from start-to-finish with implementing the portal. NewOrg has spent time to scope out and truly understand the needs of our organization and responsive in building out a portal that has quite literally transformed the way we provide assistance to our stakeholders and accurately report our grant spend down, program impact, etc. I cannot say enough positive praise about NewOrg.

"User friendly & excellent customer service - NewOrg"

  | Posted 2025-05-23

Pros: Customer service team is unmatched. They literally solve problems we bring to the meeting, during the meeting. Data matches every time. Reporting is clear. User experience for clients is way better than our previous system, reducing call times and email volume for our staff.

Overall: NewOrg is the best and I recommend if you have a client portal, work with them to set up what you need. I hope we expand our partnership so we can integrate additional services on the platform.

"NewOrg is the solution for non-profit program management"

  | Posted 2025-05-22

Pros: The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the quirks of our non-profit's programs, including building 3 custom portals for our stakeholders; building out custom, calculated fields that help us with our reporting; creating a variety of reports to answer the questions we need to be able to manage our programs and show our impact; and created custom solutions to help our team process client applications more accurately and more quickly. Additionally, most of those items (except the portals) were created in hours to days - not weeks to months like the other systems we have used. When we submit tickets, they are usually resolved in less than a day, and if not possible, they let us know when it will be complete. Implementation couldn't have been more collaborative, thought-provoking, focused, fun (yes actually fun!), and productive. It was truly a joy to implement this system and that's something I've never said before.

Overall: The best way to understand our experience is to look at the white paper we co-authored on their website (can't post link here). Can't recommend them enough. They have some things they could improve but are constantly working on them and are very receptive to feedback and suggestions.

"NewOrg Understands"

  | Posted 2025-03-06

Pros: Attention by staff Questions and concerns addressed in a meaningful way The software is extremely easy to use The Reports function is one of the best I have used

Overall: Our experience has been topnotch. From the demo to implementation, we have been treated respectfully, had questions and concerns addressed directly and to our satisfaction.

"Exceptional Service & Support"

  | Posted 2025-02-24

Pros: I have had an outstanding experience with NewOrg! Their customizable software has greatly enhanced our client management system, making our processes more efficient and seamless. Working with the NewOrg team was always a pleasure. Nicholas was attentive, responsive, and incredibly knowledgeable. He took the time to address our questions and concerns, going the extra mile to ensure we maximized our system's capabilities. I highly recommend NewOrg for any organization looking for a reliable supportive partner in data and case management.

Overall: The NewOrg implementation team listened to our needs and concerns and built an excellent management system for our coaches. We can track client interaction, program participation, and success goals. They tailored the platform to our needs and made sure we were up and running efficiently.

"Excellent Product and Customer Support"

  | Posted 2025-02-20

Pros: Professional and pleasant service, with smooth implementation process. The product is highly customizable and competitively priced. A great fit for not-for-profit and human services organizations.

Overall: I would recommend NewOrg should it meet the needs of your particular organization. The product is great, and the customer support it reliable.

"Best Bang for Your Buck Software"

  | Posted 2025-01-07

Pros: The price point for NewOrg is the best we could find. The functionality and features are as good as the competition and the implementation was extremely easy. The customer support has been phenomenal.

Overall: The overall experience to this point has been great. The implementation was a little longer than I expected, but was still a good time frame and, realistically, what it needs to be. Data import was fairly easy and the functionality of the system is great. The reports it will run are almost endless and completely customizable.

"Technology with Aloha"

  | Posted 2024-12-16

Pros: I like the ease of operating the data management system. The reporting features allow us to break out the details of the client base and build a profile of need in each region of service. The New Org team is quick to respond to any questions or changes we request.

Overall: The overall experience with NewOrg has been very positive. From the beginning they have built the system to meet our specifications of data reporting outcomes that Na Hoaloha depends on for fulfilling our mission in service delivery for Kupuna. Whatever additional needs or changes we require have been taken care of without delay. The Team at NewOrg takes the time to fully understand what and why we need to have information for use in reporting to our funders, as well as, for more efficiency in service delivery to our clients. Over the years, we have come to rely on them for their expertise in technology. It is a great partnership.

"Great Customer Service"

  | Posted 2024-06-19

Pros: We always receive quick and thorough support when submitting tickets, but we recently asked a big and urgent favor from the support team and received excellent help. We were implementing new forms into the system, which we weren't sure we would be able to do exactly as we hoped, but the support went above and beyond to ensure we were able to carry out our exact vision. It has been a game changer for us.

Overall: NewOrg is simple, easy to use, and does just what we need it to. Having engaged, thorough, and quick support makes all the difference!