"Ease of use "

  | Posted 2025-03-17

Pros: I absolutely love the new rollout of the mobile web version! It’s so easy to use, and I can access everything I need on the go, no matter what device I’m using. Whether I’m on my phone, tablet, or laptop, the experience is seamless and user-friendly. The design is sleek, intuitive, and responsive, which makes navigating through the software a breeze while I’m out in the field. Being able to manage everything so easily, without being tied to a desktop, has really improved my workflow. It’s perfect for staying connected and on top of things, no matter where I am. This new feature is a total game-changer, and I’m excited to see how it continues to evolve!

Overall: I’ve been using this software for non-emergency medical transportation, and I’m thoroughly impressed! The system is incredibly easy to use, which has made managing our transportation services so much more efficient. The GPS tracking feature is fantastic it allows us to keep real-time tabs on our vehicles, ensuring timely pickups and deliveries for our clients. On top of that, the customer support team is outstanding. They’re always responsive and go above and beyond to help resolve any issues or answer questions. The software’s intuitive interface and seamless integration with our operations make it a game-changer for our business. Highly recommend this solution to anyone in the non-emergency medical transportation field!

"MediRoutes review"

  | Posted 2025-03-14

Pros: Love how easy it is to use. Love being able to log in and see where all my vans are at anytime i want.

Overall: Love the product and would recommend it to anyone. Timing is everything in this industry but being able to adjust the timing is great also.

"Very reliable product "

  | Posted 2025-02-21

Pros: It is very simple and easy to use; with many tools to make scheduling & dispatching more efficient. You are able to use this any time you have a device at your fingertips - which is a business owner or operators dream come true.

Overall: I am, overall, very happy with this software. It has only helped my company over the years and continues to expand its resources to make scheduling and dispatching easier and easier.

"MediRoutes Usage"

  | Posted 2025-02-21

Pros: Ease of sync with brokers and it can handle all types of transportation needs and services from limo, to school bus, to NEMT, to EMS.

Overall: Overall solid product, but they recently started adding microtransactions for every little feature, which is becoming frustrating because this is a competitive landscape.

"Dispatch use MediRoutes "

  | Posted 2025-02-21

Pros: MediRoutes makes it easier to adjust the trips also see the closest driver. I love that we can plan trips for next day and let MediRoutes set the route.

Overall: Overall if you are planning more then a 100 trips a day i recommend you get this app its an awesome tool for your business.

"NEMT MediRoutes use"

  | Posted 2025-02-10

Pros: I like easily accessing client information and easily seeing the drivers, their routes and the option for seeing where all drivers are.

Overall: MediRoutes is a greater dispatch software than the other I have used. I appreciate the support from the MediRoutes team.

"MediRoutes is my first choice!"

  | Posted 2025-02-09

Pros: MediRoutes is user-friendly and intuitive. It's easy to train people on, and they are always adding new features and improvements. I find scheduling same-day and future rides easy. it's easy to view what the route looks like, and with the ETAs you can tell if something will not work.

Overall: Overall, MediRoutes is my 1st choice. We once tried a different software but came back to MediRoutes, we told them about our issues and they improved their program, every year they add new features and take user suggestions and opinions into consideration. They are helpful and respond quickly to any issues, and they make it easier for us to transport our clients to and from their appointments - on the dispatch and driver side of things.

"AWESOME"

  | Posted 2025-02-07

Pros: I like everything they provide in MediRoutes. This is the best I even use. I always advice to many people to join it for running smooth.

Overall: Overall, everything is like they provide. They provide all the options for billing and dispatching. i been using this almost 6 years

"Wow - it actually works..."

  | Posted 2021-10-19

Pros: I can schedule 100 trips in 3 seconds with this app. All my drivers and vehicles show up in real time. texts get sent to my passengers with a link they can see the driver on a map... super cool. The support has been fantastic. And its cheap - they charge 30 cents a trip - doesn't matter how many drivers I have or facilities I give user access to. Supposedly, they've been doing NEMT software for 13 years and over a million trips a year get dispatched through MediRoutes... how had I never heard of these people?

Overall: Signed up for a demo on their website - met with a great sales person and she asked all the right questions. Signed up for a month to month subscription in case it didn't work for me... that was 4 years ago and we still use MediRoutes every day. They assigned a trainer and got us going with all the setup stuff... took about a week to get going. I've had to call support as new employees come into my org to help get them set up. There are so many features and settings that I sometimes just call support to help me out with it.

"Top Tier On-Demand Dispatching/Scheduling/GPS/ Billing in One Package"

  | Posted 2020-12-02

Pros: Everything! It does all that you need, is expandable, and the Pricing is based on totaL CALL VOLUME. This will fill out the 1500 forms for insurance and payers effectively eliminating the need for billing staff as you start your operation. PLUS... as your company grows our if you want to open a brokerage in conjunction with your NEMT business, it grows and expands every step of the way. I LOVE THIS PRODUCT!

Overall: Definitely a "Must Have" SaaS service if you're starting up or well established. The cost savings is HUGE! When we set it up, we were able to eliminate the need to hire additional billing staff, when others left to go to something else, we never had to hire someone new. We had 6 in the office to handle Medicaid billing, and eventually (now) we have only 2 billing gals that handle follow-up and collections. THAT'S IT!! We paid 1600 a month, but when we didn't have to rehire billing staff... that saved us the payroll on 4 people to do the billing a the TARs. An amazing product. Very happy!