"Reliable, User Friendly System with Excellent Support"

  | Posted 2025-06-20

Pros: CHARMS offers a comprehensive case management system which is easy to navigate, highly secure, and fully compliant. The support team is responsive and genuinely listens to user feedback to improve the platform. The account managers are always available and extremely supportive, providing excellent assistance whenever needed. CHARMS also features an enhanced reporting system, making it much easier to monitor the work done, track outcomes, and ensure accountability across teams.

Overall: Social Care Network consistently shows a commitment to innovation, with regular system updates and enhancements that genuinely improve the user experience. They are highly responsive to feedback and work closely with us to ensure the platform supports the realities of our work. Their team has a deep understanding of the social care sector, and using CHARMS as our data management system has made our day to day tasks more efficient and streamlined.

"Secure, easy to use system with great support"

  | Posted 2025-06-05

Pros: Easy to use system that is intuitive and logical Secure and confidential Easy to restrict records if needed Good visibility of access Friendly and helpful support team who are available and promptly respond to queries Individual developer contact who understands our business Specific reports written for us when needed to enable us to make use of our data Forward thinking company who are always developing Competitively priced and good value

Overall: Our experience with CHARMS has been really positive, they are a friendly, helpful and supportive company who are responsive and accessible. I really recommend it as a system.

"A great system "

  | Posted 2025-05-31

Pros: An intuitive, easy to use system that can be tailored to meet your needs. Friendly UK support on hand to guide you every step of the way. Constant updates and improvements keep bringing additional useful features.

Overall: The team at Charms really know what they are doing and live and breath their product. They provide fantastic customer service.

"Charms Review"

  | Posted 2025-05-30

Pros: Charms is very intuitive, with only a small amount of guidance you are able to quickly navigate the system. The support team are always on hand for training or to offer solutions if you need to run reports quickly but can't find what you are looking for. It is easy to set up users on the system and link records to provide a chronology.

Overall: Overall a great experience in using Charms. I have coordinated system merges with the support of Charms staff which have always gone smoothly. There are always suggestions from our users for system improvements and these are taken on board by the development team in Charms.

"CHARMS Review from an Independent Fostering Agency"

  | Posted 2025-05-27

Pros: SCN remain a consistent and invaluable source of support for our Agency and we have always found them to be responsive, proactive and helpful. This is greatly supported by the presence of our dedicated and approachable Project Coordinator and Account Manager who are always available and ready to assist when needed.

Overall: SCN continue to demonstrate innovation, with regular updates to the system and ongoing developments which really benefit the end users experience and they remain really receptive to any feedback we give. They have an extremely knowledgeable team who understand the important work we do, and using CHARMS as our Data Management System just makes our roles that bit easier. Thank you, Social Care Network."

"Longterm CHARMS customer"

  | Posted 2025-05-23

Pros: CHARMS has an intuitive user interface that is easy to use. You can customise most of the lookup lists, so the drop-down menus available suit your needs. The support team is very friendly and knowledgeable, and will go the extra mile to assist if you have problems. There's so much you can do and new features are being developed all the time in response to the needs of real world users.

Overall: We started using CHARMS initially and then moved away to a rival database provider for a few years. During that time, CHARMS adapted so much and brought in so much innovation, whereas the rival remained stagnant. Coming back to CHARMS was mindblowing in terms of how much more user-friendly it was, with loads of really helpful functionality that the competition had not thought to include in their product.

"Great Platform"

  | Posted 2025-05-23

Pros: Charms is intuitive and easy to use. SCN are quick to respond to requests for changes to reports which allows us to run management data. Certain parts of the system can be customised to suit agency need.

Overall: We have used Charms for over 10 years and find the team at SCN to be friendly, approachable and ready to listen.

"Great System"

  | Posted 2025-05-23

Pros: Easy to use, reliable and customisable for your agencies needs. The system is constantly under development, improving its features but the best part is how knowledgeable, friendly and helpful the support team are.

Overall: Overall, charms is reliable its rarely 'down', the team are open to suggestions for developments and are very helpful. We find charms works really well for us an agency.

"User friendly and customisable"

  | Posted 2025-05-23

Pros: You can adapt how you use Charms to a certain extent so it can fit your purpose best. There a more features of Charms than you will probably ever use, again showcasing its adaptability for various settings.

Overall: I have used Charms for over 8 years now and have supported an agency is setting their Charms up from scratch - slow loading can sometimes be an issue however, it is web based and you need to recognise that it may take a little while to access information (usually attachments), especially if they haven't been accessed in a long while. Couldn't envision using any system other than Charms within our agency.

"Exceptional system"

  | Posted 2025-05-23

Pros: The level of reporting available The ability of SCN to respond to requests for suggestions made by users The overall design Very intuitive for users Communication from SCN to its customers

Overall: I have been using Charms for 12 years and have seen the incredible evolution of the system. It now provides an intuitive model that fulfils the needs of the large, agency based organisation I work for. Their support team provides timely a response and the development team will listen to customer requests for changes. Recent updates have proven to be game changing and cant wait d to see what comes next!