"Excellent Product and Exemplary Customer Service"

  | Posted 2025-05-13

Pros: From vision to implementation the programme has moved from the ground up over the years by an individual who knew exactly what was needed having worked out in the field. Who better could develop this superb programme other than someone who also possessed interest, motivation and determination to ensure fruition was reached irrespective of timeframe and hours of research and sheer hard work with a team of the same elk - This is the reason the programme is of such use to Fostering Agencies it ticks all the boxes and if it does'nt at this moment it will, as they all listen to the customer / end user and go out of their way to ensure resolution and and in all instances provide a first class customer service. Jim Moore's continued interest, enthusiasm and personable nature emulates around his entire staff team who, with his encouragement and with their value and worth cearly demonstrated display the same qualities and commitment to progression and growth. I feel I could ring the company at any time and still speak to the CEO with ease - more to the point he would take the call.

Overall: I can honestly say first class - I have never been in the situation to say anything to the contrary

"CHARMS REVIEW"

  | Posted 2025-04-23

Pros: As an Independent Fostering Agency we utilise this system on a daily basis. The system is easy to navigate and generates meaningful reports. The system is accessible and our account manager Richard is both efficient and effective and is always on hand to deliver support or training.

Overall: Robust, secure system which generates required data with ease. The system is accessible and the support team go above and beyond.

"Fantastic service and support from CHARMS. "

  | Posted 2025-04-03

Pros: As an Independent Fostering Agency, we have appreciated the support we have received from our CHARMS account manager and the CHARMS team from the offset. We have created a system, documentation and tools which meet the needs of our agency and foster carers. The high level of support has been valuable to us, we recommend CHARMS to other Independent Fostering Agency's.

Overall: Our experience has been positive, we have valued the high levels of support and would highly recommend CHARMS to other Fostering Agency's.